Return Policy

Return & Refund Policy

Thank you for shopping at TagForPaws. We are dedicated to providing you with high-quality personalized custom products.

Since all our dog tags are personalized items made to your specifications, we adhere to a strict return policy.

1. Custom Products - Generally Non-Returnable
The dog tag you ordered is specially designed and manufactured for you, bearing unique personal features (such as pet's name, phone number, special design, etc.). Therefore, ALL custom-made items are FINAL SALE. Unless there is a major quality defect, we do not accept returns, offer refunds, or order cancellations once production has begun.

2. Quality Issues
We maintain strict quality control. If you receive a product with a quality defect that is our responsibility, please contact us via email within 48 hours of receiving the item, providing relevant photos or videos as evidence:

  • The item is broken, cracked, or has deep scratches under normal use.

  • The engraved content severely differs from the final design you approved (Please note: slight color variations, font rendering, or minor details due to image resolution are not considered quality defects).

  • The plating shows significant non-human-induced peeling within a short period (e.g., one week).

Once your claim is verified as a legitimate quality issue, we will be happy to provide a free replacement or a full refund.

3. Non-Quality Issues (Not Covered)
We cannot provide returns or refunds for the following reasons:

  • Incorrect custom information provided by you (e.g., spelling errors, wrong phone number, date).

  • You changed your mind about the style, font, or color of the custom product.

  • Damage caused after delivery due to misuse, accident, or pet chewing.

  • Minor and inevitable traces of craftsmanship.

4. Return Process
If you encounter a quality issue that meets our terms, please do not return the item without authorization. First, contact our customer service team (Email: [Your Customer Service Email]). We will provide you with further instructions. Any returns shipped without our prior approval will not be accepted.